Shipping Policy

SHIPPING IS FREE WITH SWEAT SERENITY


Important information on your sauna's delivery, assembly, and use.
Your sauna will be shipped in the following 5-7 business days. When the sauna leaves our warehouse, you will receive tracking information.

The freight company will contact you 24 to 48 hours before delivery to schedule a delivery day and time. Delivery is generally within a 4-hour window, and we will make every effort to ensure that any delivery concerns (remote places, long roads, huge and low-hanging branches, apartment complexes, stairs, etc.) are resolved with us prior to shipping.


The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.

Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the entire, partial, or otherwise discussed amount of the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail, call, or text and confirm if you will like to keep the pre-order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges accordingly and submit the order for shipment.



Order Shipment:

*UPDATE: Due to Covid19 affecting our supply chain can make a deposit to secure your pre order, please call or email us prior to making a purchase.*

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out usually it takes 1-2 weeks to arrive in your address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Contact@sweatserenity.com